Chadstone Chanel's response

Ok I know that everyone had been dying to know what happened. Soz for like keeping you in suspense. They rang the day that the letter was faxed off on Tuesday but I could not answer and did not want to call back. I said to ring me at 10.30 the next day as I was running out of the office. And they did.. 10.30am sharp. It was dealt with at store level and not at head office. I think someone must have forwarded it onwards. Tiana who said she was the Chadstone store manager rang me.

The first thing she said was that she is horrified this happened in her store and that it was not tolerated. She apologised and wanted details of when, what time and who it was. Well what can I say, the point of writing the letter was not to get freebies or discounts. It was really because I wanted to be heard and I wanted head office to know that this sort of behaviour is happening and from the sounds of it on social media sites quite common. I guess I got that point across as I gave the description of the sales person to her and she said she had a fairly good idea who it was. I told her the behaviour was disgusting and ruined my day off. Without kids y'all.. do you know what a luxury that is? She said she agreed with this and that obviously I was really upset in order to write a letter.

Picture for the sake of breaking up the text

To retain me as a customer, the offer on the table was a personal consultation. Described by Mick as - so to say sorry, they want you to go back in so that they can sell you more things and maybe give you a glass of bubbles? For anyone who has stepped into the boutique, every trip is a personal consultation anyway or should be unless you copped someone who thinks you are a poor commoner lol. They do not multitask between customers and they show you everything in the boutique that your want. Whether it is on display or hidden in the shelves. If you know the sales person well enough like I used to, they put new arrivals aside for you give you a call and ask that you come in within the next few days. You walk in and bags that are not on the shelf are taken out for you. This is how their shopping experience is like. So I guess making the appointment means that they have heads up that someone difficult is coming into the store. I cannot say that I will take this up in the near future. Maybe my Mum will get a kick out of breezing in and getting served immediately. In the meantime, if anyone wants the shoes .. they are available in Chadstone size 38 and 36.5 .... Size 37 has to be ordered in from Bondi if anyone is the same size as me.